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Maintenance and Support

Software companies constantly face challenges in supporting and maintaining their software products throughout the life-cycle of a product beginning at launch and continuing till product retirement. In order to provide support to existing customers, often we have to divert the engineering resources from core product development to customer support and maintenance of existing software releases.

EduSoft provides to its clients a reliable and high quality software support and maintenance for them. Our support team is a mix of domain and technology team members and is ready to support our customers at any time and location.

EduSoft’s Software Support Maintenance and Support Services include:

  • 24×7 Level 1 Support – Includes voice support, helpdesk setup, email support for your software.
  • Bug Fixing – Troubleshooting, and continuing maintenance support, fixing site crashes at priority, and managing the source code integration of fixes with different releases.
  • Patch, Release Management and deployment at Customer site – Managing the different releases, patches, creating services packs, testing them on simulated customer IT environment, releasing them to your customers, and helping in deploying at customer installations.
  • Level 2 and Level 3 Support - Reactive and Proactive support where EduSoft team monitors the customer installations, Remote and On-site support.

Software Support and Maintenance is normally performed on a long-term engagement basis where EduSoft takes responsibility of understanding the support requirements and training its support engineers appropriately.